yet another compensation type of qeury.

For broken IFE, you are entitled to free return F-class ticket to anywhere of choice, confirmed in advance (that's why they reduced F-class to 6 seats on 777ER because only compensation type of guys are sitting there). You also can request Complimentary Diamond membership for you and Gold membership for your spouse. (that's why we see so many of them lately amongst the Amex offer). Sometimes if they might chuck in 500,000 Asiamiles (that's why it's so hard to get awards secured these days, dilution)

if that's not enough, you can always go to Court.