Originally Posted by
Xero
...EXP AAgent...He still insists that every other agent is wrong and actually reads out policy. He even told me he trains others.
Here's the official policy from aa.com:
Q: Are there any charges associated with tickets issued by reservations offices, airport locations or American Airlines Travel Centers?
A:
AA Reservations
-A $25 USD charge applies for locations in the U.S. Puerto Rico, Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
-A charge of $25 USD will also apply when our reservations representatives assist with voluntary itinerary changes when the reservation was not created by American Airlines Reservations or on AA.com.
-A service charge may apply for tickets issued through locations in Europe, based on your reservation details
AA Airport Ticket Counter And Admirals Club
-A $35 USD charge applies for locations in the U.S. Puerto Rico, Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
-A service charge will apply to tickets issued through locations in Europe, based on your reservation details.
AA Travel Center
-A $20 USD charge applies for locations in the U.S. and Puerto Rico.
-A $25 USD charge applies for locations in Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
-A service charge may apply for tickets issued through locations in Europe, based on your reservation details.
This charge does not apply to:- Involuntary changes
- Reissued tickets
- AAdvantage Executive Platinum members when the member is traveling on either a revenue or award ticket. The service charge will not apply to any passenger booked in the same reservation as the AAdvantage Executive Platinum member.
- AAdvantage award tickets issued within 21 days of travel and an expedite charge is collected.
- AAirpass tickets
- Government/military fare tickets
- Prepaid tickets