Originally Posted by
astroflyer
So, my roundtrip SFO-IAH-SJO was my first Continental flight as an elite. Two interesting data points that dismayed me on the process.
1) When I checked in for SFO-SJO I was offered a ~$250 paid upgrade to first despite being on the upgrade list. I have a G fare, so I can't imagine this is the price difference between G or F,Y,B. Definitely not an upfare, so what is this? Of course, I just miss clearing.
2) On my return flight from IAH-SFO, it seems one person did not show up for first. I watch the gate agent walk to the back and retrieve a CO pilot deadheading and move him up to the empty seat in F. A UA 1K was sitting across from me, and we were both stunned that they did this.
I'm not sure I'm very fond of either of these practices. They both seem contrary to stated policy.
Not sure on 1) - we'd need to look at the difference between M and G on that segment. There is some possible evidence CO "modifies" the YB or M fare at the last minute to drop the buy-up cost.
On item 2), you should have said something to the GA. I wouldn't have hesitated to speak up and tell the GA that Elites were still on the upgrade list and this would be reported. Please post the date and flight number here so CO lurkers can do a check on their own, and then open a case with Customer Care and report it.
If the pilot's contract terms required a seat in F, he would have been assigned one as positive space. If the action was permitted for some reason, then CO can close the case....but unless this stuff gets reported, rogue agents will still flaunt the rules.