Originally Posted by
Seachain
The bones of the issue is that the organisation purchased tickets for 2 foreign nationals visiting us
klm maintain the 2 tickets we bought are non refundable and that’s the end of it. £2,000 at stake here!
Thoughts on a strategy?
I can only offer you a strategy for the future. Your organization learned a wise lesson to not buying cheap tickets with very strict conditions again for foreign visitors. The person who bought those nonrefundable tickets took a risk. KLM gives very clear information on ticket conditions, so they are not responsible here.