Originally Posted by dcpatti

These details are beyond relevant--- if you stick around FT long enough, you'll discover the cause for the communal cynicism, which is the tendancy of first-time posters to leave out details, post and run. A story about lounge membership being revoked because "you" used it in PHX and BOS and LAX within 45 minutes, and had repeated entries with max guests to each, is quite different than the scenario you described, but unfortunately that's how enough of these stories turn out.

That said, I'd escalate and be relentless about it, as even twice-weekly use would be well within "reasonable use" in most people's book. If they want to phase out a lifetime membership, this isn't the way to do it. From the description you gave, you didn't do anything unreasonable and gave no grounds for revocation. I'd request an explanation and a prorated refund of the purchase price, in email, so there is a paper trail. If you have status, send it to your preferred desk and let them route it to the club people; things just seem to roll a bit more smoothly when you go through the preferred desk. Give them an alternative offer, too: ask for a prorated refund OR a 5-year membership (or whatever number of years you think would be reasonable).

FWIW US' IT department is pretty lame so I'd try not to let the offer of a club membership purchase add insult to injury; sad fact is that their programming probably just isn't smart enough to realize they're offering something for sale that you'd just had revoked.