Join Date: Sep 2003
Location: West Hollywood, CA, USA
Programs: AA, SPG GLD, DL FO, VX, UA, US, ICH, Hyatt, Avis Pref.
Posts: 478
I cancelled a flight and requested a full refund due to their upcoming tech migration. Although their Travel Advisory said I was entitled to one, their phone rep tried to tell me no that I would have to rebook to another date.
Eventually I got her to agree. She said my card would be credit back. I look at my elevate account and see a Virgin America Credit. Grrrr!!! I hope this is just a temporary place for the credit while they process the credit card return.