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Old Oct 18, 2011 | 11:30 pm
  #419  
kelapstick
20 Countries Visited
10 Years on Site
 
Join Date: Sep 2011
Location: YHZ
Programs: AC*SE100K
Posts: 372
Flight/Origin-Destination: YVR-ICN
Date: 16 October 2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? N/A - Checked in on an earlier flight at YHZ, early morning so not really busy
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Hit the MLL in YHZ, YUL, and YVR, all seemed alright.
Was priority boarding offered (if applicable to your status) and efficient? Yes and yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A (although they were hanging jackets)
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers and menus on the ground, orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Can't recall, but maybe 2 hours
How was the quality of all the meals? Good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A, bag was checked through to my next KE flight

Overall experience/any other comments
I had been traveling on 777s via Beijing, but have recently found my last three 767 flights (ICN-YVR RT and LHR-YHZ) to be better. While I prefer the 777 plane, the service seems better on the 767, maybe it is the smaller cabin, less passengers, etc. The SD was great, throwing in some lightheartedness into the announcements.
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