I did receive this email about a month ago. Not related to Xmas or Bday. Totally unsolicited. A very nice gesture...but the giddy anticipation of a gift basket was dashed by the receipt of a canvas briefcase and a stocked toiletry bag. I would suspect that if you are a Diamond -you likely have these items already (or multiples thereof). Again, a very nice gesture...but a bit disconnected from the realities of today's traveler.
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To: Oglethorpe, Ogie
Subject: Re:Recognition of your recent travel on Delta
Dear Mr. Oglethorpe,
RE: Case Number xxxxxxxx
On behalf of Delta Air Lines, I would like to offer my immediate and sincere apology for the multiple flight disruptions you recently experienced.
I have reviewed your travel history and found you encountered flight interruptions on several of your recent trips. I realize these events adversely impacted your travel plans and certainly understand how frustrating this must have been. We recognize our customers expect reliable, on-time transportation and that is what we strive to provide.
Regrettably, despite our best efforts, we clearly did not meet this goal. Again, I extend my deepest apology for our customer service failures.
In recognition of your value as a Diamond Medallion member and as a gesture of goodwill, I have ordered a gift basket which will be mailed to the address in your SkyMiles account. Please allow 7-10 business days for your gift basket to arrive.
In reviewing your past cases that see that you have expressed your concerns regarding our Inflight Wi-FI service and I wish to reassure you that it has been shared with the appropriate leadership teams. I pledge to you that we are dedicated to providing dependable transportation with the level of service that you have every right to expect. Thank you for your support as a Diamond Medallion member and for flying Delta Air Lines and our Delta Connection Carriers.
Be assured we will make every attempt to serve you well. We are focused on the future and look forward to our continued business relationship.
Sincerely,
Ginny
Coordinator, Customer Care
Delta Air Lines