Originally Posted by FWAAA

This entire thread, and the accompanying hand-wringing over AA's decline in this survey, is hilarious. The BTN article is nonsense, as are most of the supposed reasons for AA's decline, presented in this thread as fact.

The primary reason for AA's fall in this survey has more to do with AA's pushback against the ticket distribution system and less to do with AA itself. For an informed opinion, check out this critique written by a former member of AA management (now an industry consultant):

http://airlineforums.com/topic/51782...ost__p__837676