Originally Posted by
murphysxm
So about a month ago I cashed in 4 of my e-certs for 2 round trip tickets domestically. Delta.com, shockingly enough, wasn't able to complete transaction since I was using so many certs. I called delta and got, what I thought at the time was great service. They had trouble as well, so told me they would work on it, complete transaction and send me the final itinerary by email. Fine by me.
So, three hours later, I get my itinerary emailed and dates are correct. Five minutes later they called, said the fare rules were off and they needed to rebook in different class at same cost, fine by me. I get new itinerary minutes later and I am good to go.
Fast forward to today when I notice they booked me on the wrong departure date. Granted, shame on me for not double checking the work, but it was right the first time. Long story short, there is a $400 fare difference and I am out of luck. I can't prove it, but I am sitting at 96 segments for the year I booked by myself correctly and the one I let you book is wrong, pretty sure delta dropped the ball.
Not sure what I am asking and I realize I have fault in the situation, but they wouldn't even waive the change fee for me. Frustrated. Vent over.
Do you still have the original itinerary that was e-mailed after they confirmed you the first time? That could be the "smoking gun" that you use to get them to switch you back. I think you'd have a legit complaint with the DOT after an involuntary departure date change (which is exactly what the two itineraries would show). I'd recommend calling a couple of different agents, explain the situation as nicely as possible, and see if they can switch you.
If the original e-mail is gone, you may be out of luck, but I know that they do record these calls. Earlier this year, DL tried to not give me back part of a refundable ticket booked with a voucher, and after several e-mails back and forth, I'm pretty sure they pulled the phone records and heard (or saw) that the Diamond Desk rep specifically told me that I would get it back.
YMMV, but I think you certainly have a decent shot of getting a sympathetic agent.