FlyerTalk Forums - View Single Post - CE ticket and thrown out of the lounge
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Old Oct 17, 2011 | 11:51 am
  #52  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by You want to go where?
Regardless of whether BA excludes people from the lounge (for which they have paid in the form of a CE, CW, or F ticket) under the colour of law or their own regulations, they should provide some compensation for those who are excluded as they are diminishing the service they provide. Whether that compensation comes in the form of a discount to the price, compensatory miles, or a voucher isn't important, but the acknowledgement that they are providing diminished service is. We shouldn't accept "Sorry, those are the rules" as an excuse.
Many people pay premium fares and/or are otherwise entitled to various perks but do not take advantage of them: 1) club(s), 2) alcohol, 3) food, 4) checked luggage, and so on. There are flights where alcohol cannot be served or cannot be served on the ground and so on. Nobody gets discounts, vouchers or anything else.

This is about obeying the law and it's the carriers' and the pax obligation to do so.
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