Originally Posted by Newman

I couldn't agree more with Here and There. This response is totally unacceptable. First of all, why not acknowledge and accept responsibility for the screw-up. These "improvements" that Marriott made created undue and unnecessary inconveniences for some of its best customers. We complained and complained, and it took a month for you to come up with the above pathetic and patronizing statement. FACT: Marriott's IT and Marketing departments failed, and failed miserably. You don't even mention the new "Trip Inspirations" aspect which is a complete joke. You promised us "that that it (the new section) was developed because so many members asked for better access to our account information, reservation and offers. We will quickly be able to review our reservations, and easily keep track of our rewards." Please show me where in this forum there were any complaints about the old "My Accounts" section. And, as has been pointed out here by scores of Marriott's best and most loyal customers, these "enhancements" delivered none of these things that you promised. NONE.

Finally, I have learned that when a Marriott spokesperson says, "We are evaluating additional enhancements as well." it makes me cringe. Bottom line is that there was ABSOLUTELY nothing wrong with the old "My Accounts Section". It worked fine. We were able to access all the information we needed easily and expeditiously. The solution is a simple one. Just bring back the old "My Accounts" section and STOP PATRONIZING YOUR CUSTOMERS. Spend more time training your staff and getting us our BOGO back, and less time trying to build a better mousetrap, when the original mousetrap worked great.

Newman