had this happen at a neighbourhood location in Portland. They asked for my insurance, deductible, insurance card (which until recently wasn't required to be kept on you in WI, so I didn't actually have it with me since I had no need to), my employer, employer contact number, a phone number other than my cell phone, the city I was going to.

I provided them with what I could. I was on a consulting job, so I was working for myself for that trip. They got my fax number for the employer contact number. My other than cell phone number was my google voice number which rings to my cell phone. I provided a deductible of zero since I was paying for it with my Presidental plus mastercard which has primary insurance (this was a fun secondary conversation to have)

I've rented from several off airport Enterprise locations and never had such hassles. On-site, and even most off airport ones. This was enough to keep my from renting from Enterprise, National, and Alamo (unless it happens to be the winner on hotwire or priceline). Enterprise seems to be the worst when it comes to "damage" as well.