Originally Posted by
Marriott Concierge
Thank you for your patience while we investigated making adjustments to the new My Account section in response to member feedback. By the end of November we will make key short-term changes to address member needs while still working on a longer term approach for Upcoming Reservations.
- Customers will be able to view a list of all upcoming reservations with check-out dates and cancelled reservations in one printable pop-up
- Lifetime Elite Nights will be shown on the Account Activity page
- Credit Card Elite Nights will be displayed on the Account Activity page
- Nights to the Next Level will appear in text
We are evaluating additional enhancements as well.
Until these changes go into effect, please contact Marriott Rewards Guest Services to receive the above information. A complete list of phone numbers and email addresses can be found here:
http://www.marriott.com/rewards/customer-support.mi.
I appreciate a response, but it was way too long coming. Instead of keeping us all in the dark, how about some explanation of what was going on? Who thought the website was an enhancement? And are these upcoming enhancements more of same caliber of enhancements that everyone hated? And why can't it be fixed for several weeks?
RIM had quite a time with their recent Blackberry outage, but eventually they tried to explain why it happened rather than just saying, "Oh, we are fixing the problem".
This response is like patting us all on the head saying, "Oh just be patient Daddy will fix everything." How about a bit of adult interchange directly with customers?