The question in my mind is, why do you need to back up your phone? All your data is stored on Google servers. COntacts, app purchases, etc. I could see backing up the SD card, though Lookout backs up photos from there automatically if you set it to do so. So I'm unclear why anyone would want to back up their phone. You're essentially backing up an image of your Android installation, which as has been noted is only useful for restoring to the exact same model phone.

For example, I did eventually use a custom ROM for my Nexus One - after having had the phone for about a year, I wanted to get rid of Google-installed apps that I couldn't otherwise delete but were taking up space. I also wanted T-Mobile's wifi calling to work. I didn't back anything up. I just unlocked the bootloader and installed the custom ROM. Then I logged back in to my accounts and as if by magic my contacts and apps were repopulated.

In any case, people should use a phone they like most. My perspective is just that Android can be just as user friendly and easy to use as iOS, and that the bulk of the perceived difference is in peoples' minds because of corporate marketing departments.

@CR1970 - please don't inline quote. I can't quote your reply when you do that because the BBS software ignores everything in "QUOTE" tags when replying. In any case, I find it highly unlikely that anyone hacked either phone. As jfe pointed out, it's probably just a catchall excuse that the tech used because he didn't know what the real problem was. It seems like either a badly written app or an app that wasn't well tested on that particular phone model. Yes, this problem wouldn't happen with an iPhone because there are so few iPhone models and Apple rigorously controls code that runs on iOS. Saying that someone hacked a phone or a computer implies that the device was worth the time and effort to hack it. Unless it's Barack Obama's Blackberry or something equivalent, I doubt anyone would bother.

All the above notwithstanding, my next phone may very well be an iPhone. I like Android but want to play with iOS a bit. And my bf is very excited about the possibility of abandoning Whatsapp and communicating via iChat or whatever the new BBM-like thing is called.