FlyerTalk Forums - View Single Post - Is this the only way to get the suite upgrade to which Platinums are entitled?
Old Oct 13, 2011 | 8:53 am
  #69  
gdemander
 
Join Date: Sep 2010
Programs: SPG Plat, HH Silver, UA 1K, DL Silver
Posts: 190
Originally Posted by CNWO4LIFE
I truly find it difficult to believe some of these posts about having 20-30 stays and only one or two suite upgrades. Like I said before, I am in the high 80% range for suite upgrades, and have been since 2008. Are guys sure where you stay even has suites?
Yes they have suites. Although even if they didn't have suites, I would still count not getting an upgrade at a hotel with no suites as not getting an upgrade. 28 out of 30 stays are not upgraded, which doesn't change if the hotel has or does not have suites.

I see your point though and would be happy to add the qualifier of: I have only been upgraded once out of 35 eligible stays this year. (Eligible being defined as a hotel with standard suited. And again, I really don't care about suite upgrades.)

As a means of explanation for my perceived low upgrades, I stay five days a week, Sunday through Friday. I have also spent most of the time in NYC where 80% of the people checking in are platinum.

EDIT: Also, I arrive around 1-2 AM most Sunday nights. So by that time xx number of plats have checked in with a number of them complaining that they didn't get an upgrade. So even if I was on the list, my preassigned upgrade is already gone.

And those platinums should complain. Now that I see the list thing is real, it is pretty bothersome. If that is the way SPG wants to do it, they should update their T & Cs to state that upgrades are given to members based on a priority ranking or however we feel like doing it. If it is not "at time of check-in, based upon room availability for your entire stay," don't say it is.

Last edited by gdemander; Oct 13, 2011 at 9:07 am
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