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To tie this back to an AC/AP topic:
I wanted to rent a car w snow tires for a winter trip from Vancouver to the Okanagan, with lots of snow on the ground and a promise of snowy mountain passes.
To save myself some frustration, I called the CIBC Aerogold Infinite concierge and asked him to find me a rental agency with an appropriately-equipped tires. He said that he will call me back.
Two years later, still nothing.