In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I run an independent rental car operation and I require all new customers to show proof of insurance. I will call their agent and verify it over the phone if I have to. Also, when I travel I always have my insurance card in my wallet in case people ask. Looking at it from their perspective, perhaps it was an attempt at a sale, but I have been burned by people who claimed to have full coverage, then wrecked the car and it turned out they had none.
Hence why I choose to undertake the extra effort to make sure the customer has full coverage.