Hi, Andrea, I know this is an old thread and may be defunct at this point, but I'm curious if you got any feedback from people who purchased art at an on-board auction but never received it?

I am a travel agent and one of my clients contacted me to help him with an issue of this sort. He sailed with on the Celebrity Equinox in April and never got his art. When he tried to track it down he got the runaround for weeks. I got involved and we discovered that the auction house is in bankruptcy and that there are THOUSANDS of people who have been screwed by this. Not only that, I have found a number of comments online that lead me to believe this has been an on-going issues for over a year and yet Celebrity and other cruise lines CONTINUED to host the company (British American Auctions, but they also seem to have operated on P&O as British Australian Auctions). After a LOT of pestering Celebrity has now decided to refund peoples' money (ONLY if they file a claim, so please let people know they can do that). My issue at this point is that I don't think that's adequate.

I believe that the cruise line who continued to host this company even though they had not been delivering a lot of the art for MANY months requires more of response. They clearly profited royally from their cut of sales, so I hardly think their gesture of paying people back is enough. I wonder if this is something that might warrant a class action lawsuit against Celebrity or Royal Caribbean. Not so much because the auction company went bankrupt, but because they must have known there were serious problems (not even to mention the issue of whether the art is legitimate) and yet Celebrity continued to deliver the company a captive audience to sell to. Oh, and it turns out that British American hired the guy who was largely in charge of Park West to run the thing. I think that should have been a giant red flag.

If you have any suggestions on how to find others who have been cheated out of their money by this auction house (and their cruise partners) I would appreciate any suggestions.