Originally Posted by
davemflyer
one thing to realize - it is the Italian fire code / laws that are to blame here.
Max 2 people per room - no matter how big the room is.
And the local Marriott hoteliers cannot give you permission to violate the code / law.
Others have reported the front desk looking the other way when checking in with a 3rd person (child or teen) - but I wouldn't count on it in Italy.
Italy is just not an efficient place to use Marriott points when traveling as a family.
There is always fire code - it happened to us when we were staying in an Accor property in Germany. They said it's violating fire regulation but if you insist it's your own problem.
We got 2 roooms in CY Basel after talking to the GM. She insists that there is no way she will let 5 people in a room and instead of an upgrade to a big big room (their standard rooms are already American size), she let us have 2 connecting rooms without charge ^.
We called Marriott CS before we talked to the GM at Basel and she put an additional guest in without letting us know that there will be a 90 CHF per night supplement
. Fortunately the GM cancel the charge when we talked to her.
So in our opinion calling Marriott CS doesn't work - basically nothing work when we call Marriott.
Yes we also found out that Italy is not necessary family friendly. Austria is pretty bad too - they really count heads.