Flight/Origin-Destination: YVR-LHR
Date: 09/24
Cabin: Y
Status: LH*G/SEN

Pre departure
Was check in quick and efficient? No, see below.

Onboard - Y cabin:
Were the crew professional & well groomed? It was OK.
Was the IFE activated on the ground? No.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 1 hour, it was OK.
How was the quality of the meal/Onboard cafe? Like normal airplane meal.
Did the cabin crew offer water regularly throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes.

Overall experience/any other comments

Initially I booked YVR-YYZ-FRA. However AC cancelled the YVR-YYZ flight and put me on the earlier flight. Since I couldn't go to the airport earlier (farewell lunch) I called the German AC hotline (since in Canada you wait at least 30 min with no status). The agent was super arrogant and kept telling me that it was a "schedule change" so therefore he can't do anything for me. He also sent me an e-mail with TC in PDF format and showing me on which page I should read, etc. I thought it's really weird since the flight AC XXX really didn't exist anymore for that day. At least he offered me some alternative routes and kept constantly telling me all he can do is ask his supervisor for waving the fees for courtesy. Finally I had to call the Canadian hotline. The agent changed my flights in less than 5 minutes. Since she seemed to be busy I just told her I would appreciate if she gives me either a window or an aisle seat. After this I wrote a e-mail back to the German agent and telling him that the problem was solved.

Checking my flights online I saw that no seat was assigned. I didn't care because I saw there was only one middle seat and lots of window and aisle seats left. I thought I can manage this when I check-in online. Two weeks later when I had to check my other flights with AC I saw by coincidence that someone gave me the last middle seat you can reserve for this flight (outside the preferred seating area). So I had to call again the hotline and I spend another hour just to talk to someone and change the seat.

When I arrived at the airport, I had 3 luggages, with 28kg, 22kg and 6kg. In total as a *G I can bring 3 x 23kg with me, so 69kg. I had "only" 56kg with but the check-in agent didn't accept my luggages. So I had to repack all my stuff. I don't know if he just had a bad day or he is insane. Telling me it's only the rules he has to apply is something I can accept but he was laughing and also putting me under pressure by telling me that the deadline is close (60min before flight departure) and so on. Then I told him I want to talk to his supervisor but he just said he went home. Since the check-in problem was a pain in the ... but not my biggest problem in my life I just made him happy and finally he accepted my luggages.

There are more little things I didn't mention here but everything summed up and now I think it's enough for me.

And it's a pitty; when I came to YVR two years ago I got an upgrade on my first flight with AC and I was happy...