<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by christep:
In my experience, I have never seen any difference in treatment of passengers by CX staff which could be attributed to their race, but I have frequently seen ethnic-Chinese passengers (in all classes) be openly very abusive towards ethnic-Indian cabin crew, who invariably maintain the utmost grace under the onslaught.</font>
I am not racist but have the following to say:
Some people who are ethnic-Chinese feel an inferiority complex deep inside (due to a combination colonialization, mistreatment by their own government [i.e. PRC], or perceived racism in the country they move to for a perceived "better life". The only other way they can "feel better" is to mistreat people of other ethnic backgrounds such as East Indians or even Africans.
My hypothesis is that there are some East Indian people who treat African people badly for the same reason.
Think of what it would be like if some other ethnic group colonized the world instead of the Europeans.
Also, it seems to me that it is some of the flight attendants from the Phillipines that tend to "enjoy" mistreating HK Chinese passengers (they seem less likely to complain and "swallow" the bad service compared to ABC, or HK British) as a form of "revenge" for some HK Chinese treating them like slaves on the ground. The ethnic-Chinese flight attendants seem to have some kind of pressure to treat the caucasian passengers well as they are more likley to write letters and complain if treated badly.
Aside from the above, when flying F, I find it helpful to go to the galley and "chat" with the FAs if I want a bottle of water for example. It seems to make them remember me more and give me even better service without asking.