Originally Posted by
soitgoes
So, I made my reservation. It's official that availability is exactly identical to reward night availability. The reps have some sort of notation on the account to determine certificate entitlement and redemption. Changes and cancellations are permitted. The certificate is maintained with the original expiration date. Late cancellations are subject to a credit card charge, but the certificate is then available for use again (as with reward nights paid with points).
The certificate does not need to be presented to the hotel.
Had a points reservation on the books, and was able to convert it to the free night award, and the 40K points whizzed back into the account before the end of the call. Just about to check out now -- IC Strings, Tokyo. Nice, handy location right at Shinagawa Station.