Originally Posted by
NYCommuter
Thanks- I will contact Customer Service to ask that the $25 be refunded. Will definitely do it by email instead of phone in case I'm charged another $25. ....
explain the comprised card issue --- doubt you will be a refund, a e-cert is more likely, if anything. Take responsibility for the error and ask for consideration. Because the rules are clearly in they favor on this.
Originally Posted by
NYCommuter
It just seems totally rotten to call UA, at its request, and to be charged for doing so. United could just have easily emailed me with a notice- "Your Reservation Cannot Be Ticketed" or something. ...
understand your prespective but you could have avoided the issue also at a couple steps in the process.