From the Lands' End website

Return Internet or catalog orders at a Sears store.
Just follow these guidelines
•Bring the Lands' End items you wish to return to any Sears® store.
•Make sure to bring the original packing slip for the items you wish to return.
•You will receive a return confirmation from Sears. Lands' End will then either credit your card, issue a refund check, or send you a Lands' End gift card, as you choose.


http://www.landsend.com/customerservice/returns/

Your friend is correct.