Originally Posted by
PTahCha
Believe it or not, I had dinner the same night at the hotel restaurant (was staying at the Aloft next door). Apparently the explanation was that they had 2 runners called in sick, and because of the rain the restaurant was packed. All the wait staff was running around like headless chickens. I asked for extra pita bread for the hummus appetizer and it never showed up - the kitchen and staff just simply couldn't keep up.
And the dog ate my room service ...
Sorry, this sort of excuse just doesn't cut it with me. If you have two runners call in sick, start calling other staff to come in or ask someone to stay over and work OT. This kind of excuse is just bad management. The hotel thought they could get away with something and it failed. I don't give bad hotels my business no matter how much I like SPG or the chain. This is one of about two SPG hotels (Sheraton Heathrow being the other) I have blacklisted.