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Thread: Delta Air Lines and FlyerTalk: Communication Issues, Suggestions and Recommendations
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Old Oct 8, 2011 | 7:18 pm
  #45  
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Originally Posted by Sabai
No, you have no reason to expect any substantive engagement from Delta. Vapid happy talk is abundant on the Delta Blog - they're always "excited" about some mundane aspect of their airline, but have an honest dialogue on FT? Not going to happen.

UA and Starwood can face their customers, but Delta only lurks and "actively listens" - whatever the hell that means.
"Active listening" means taking notes and reporting in the next staff meeting: "Here's what the folks on FT brag that they are getting away with. How can we prevent this in the future?"
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