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Thread: Delta Air Lines and FlyerTalk: Communication Issues, Suggestions and Recommendations
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Old Oct 8, 2011 | 7:14 pm
  #44  
Sabai
 
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Originally Posted by AKC6

So when FT'ers post here about conflicting info from these sources and Delta agents, may we expect timely, definitive answers from Danny, Cheryl, or Michelle?
No, you have no reason to expect any substantive engagement from Delta. Vapid happy talk is abundant on the Delta Blog - they're always "excited" about some mundane aspect of their airline, but have an honest dialogue on FT? Not going to happen.

UA and Starwood can face their customers, but Delta only lurks and "actively listens" - whatever the hell that means.
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