Originally Posted by
NWA/Deltaflygirl
I was just suggesting the fastest, most efficient way that
I know of for 'official' communication - (FWIW, DL also maintains a 'Facebook presence') but
also letting you guys know that many of the people you interact with on a daily basis (IE frontline)
do read FT. We do care, but on the other hand we just have to be very careful in how we present ourselves and what we say in deference to company policy, hence the great majority of us will always be 'lurking'.
NWA/Deltaflygirl, welcome to FlyerTalk! And, as so many here will attest, the Frontline Delta representatives like yourself are the absolute best. I've only had a couple of negative encounters in the past few years compared to hundreds of encounters ranging from pleasant to incredible. You and your co-workers are outstanding.
It's upper management at Delta that could learn so many lessons from the front line. I started moving my travel to UA/CO after this latest announcement but will still be Silver next year and flying only when necessary on DL. I never even took advantage of the prior 72-hour rule, but the communication (aka, lack of) from SMI and others and the recent "smugness" of their responses just defy anything that I've learned or practiced in business.