Originally Posted by skymilesinsider

Great question - please note my signature. I am a corporate spokesperson and this account is used primarily for those purposes. There are any number of customer service tools available to FT members including Talk To Us and @DeltaAssist which members of FT can use to get responses to questions.

That said, there are other representatives (i.e. Danny_DeltaeCommerce, Cheryl_DeltaOnline or Michelle_DeltaSkyMiles to name just a few) who are part of our social media ambassador team and are the primary sources of contact here. They monitor daily (just as I do) and periodically jump in when they are able to provide an answer that is not answered by the members of the FT community. . . . We encourage any and all of you to subscribe to, monitor or use as many of these tools as you want to in order to get information from Delta.
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Hopefully that's helpful insight for you...