You obviously can't be bothered to read a thread before passing a comment on it.
Oooh, argumentum ad hominem, my favorite type of debate!
First of all to make one thing clear: I got PC Plat in January, and RA in April. I didn't get a kit for neither PC Plat nor RA. I emailed Ambassador Service in July, and the kit was shipped and delivered, with an e-mail similar to yours, explaining that they had issues with the vendor.
Let's summarize:
Originally Posted by Ambassador Service
A third-party vendor handles the processing and shipping of membership materials for members worldwide.
For some reason, the portfolio we ordered at the time of renewal in February, as well as the portfolio we requested in March, was either never processed or was lost in transit.
However, none of the orders we placed after the vendor transition were processed due to an issue with the mailing address on file, as it seemed.
So, let's review the process:
1. Member buys/extends Ambassador, or gets RA (re)qualified
2. Ambassador Services place an order with the vendor to send a kit
3. Vendor sets up the kit
4. Vendor mails the kit to the address in their CRM system
5. Courier delivers the kit
6. Ambassador is a happy camper
All of the faults that happened, happened at steps 3, 4 and 5 of the process.
none of the orders we placed after the vendor transition were processed
From your tone, you seem to blame IHG for *everything* here, including *them* deliberately leaving your package with someone else. Leaving a package with a neighbour is a regular practice of most couriers with small shipments to domestic addresses. That's what the courier did. And IHG is in no way to blame for that.
Your previous orders not being processed - the only blame IHG can take here is poor QA process for the vendor they're using. But the whole point of outsourcing something is that *you don't have to worry about it anymore*. If they went ahead and double-checked every order they placed at the vendor, they might just as well handle the kit shipments themselves. The problem here is that the vendor failed the trust of IHG, and IHG failed to have tracking mechanisms. Or maybe they had tracking mechanisms, but the vendor simply lied about delivering all the ordered packages. We cannot know.
I can understand your aggravation, I would be just as pissed off, but since they obviously didn't have proper correction mechanisms in place, they did the best they could - kept ordering the kits, and pushing the vendor to deliver. What else were they supposed to do?
After the whole ordeal, you got your kit (or will get it as soon as you track down your neighbor), you got a year of Ambassador membership free of charge, and additional 7 months added to it. In the seven months that passed, your wife *was* able to use all the benefits of the Amb status, other than the 5k points voucher and BOGO. Oh, and the luggage tags too. So, what exactly (other than hurt pride) is the big deal?