Originally Posted by IHG Care

The courier that delivered the package was Federal Express, IHG does not own, set the polices of, or control the actions of Federal Express or it's employees. It is our understanding from Federal Express the package was left with a neighbor in an attempt to expedite delivery.

Due to the inconvenience there has been no charge for the Ambassador enrollment and the expiration date of the enrollment has been extended from 30 Jun 2012 to 30 Sept 2012. We sincerely hope this has brought you a sense of resolution.

As your concern was ongoing prior to our joining Flyertalk, and was in process with the Ambassador Service Center our involvement was limited.