Originally Posted by nacho

Claims denied by BRG. I booked an executive room with breakfast (it didn't show up as non-refundable), so the price was way above the comparison site. However I didn't know that all excutive rooms in that property include breakfast - not sure if it's in the lounge or actual breakfast. As I'm not familiar with IHG I thought my claims would go through, but nope. Their rate system is rather messy compared to Marriott.

I don't mention the site because I'm so use to using the thread here at FT about Marriott's successful LNF. Someone from IHG or the properties might be monitoring the site.

I think the no currency comparison thing is a way to limit claims filed by customers .