Originally Posted by
yevlesh2
Called them this morning.
They had no record of the claim submitted on Saturday. Not quite sure how that would be happen since I have a screenshot of the BRG form that I filled out and the confirmation page taken right after submitting the claim .
Anyway, will just cancel that night and rebook/resubmit - the rate is still there.
Received a positive response to the claim submitted on Tuesday morning.
Looks like the same happened to me-for the claim I submitted on 3rd October.
They in fact repsonded to my second claim I input on the 4th Oct at 18:00.
Might just email next time as at least there is a copy-wheras with the online form there is no record at my end.
The 3rd party rate is still there but I was booking an AP rate with IHG
