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Old Oct 5, 2011 | 12:09 pm
  #10  
aka Julie
 
Join Date: Nov 2006
Location: Cincinnati, OH
Posts: 216
Well Chase has really incurred my wrath.

My account has always renewed on September 1st since I got it 5 years ago.

I too got the notice that the new $85 takes effect on 9/15/11 so thought I wouldn't be charged the higher fee til next year. Well this year they charged the annual membership fee on 10/1/11 rather than 9/1 as they have done in past years. And you guessed it, they charged me the higher new rate.

I've talked with 2 supervisors and have gotten no reasonable explanation on why the renewal date was changed by a month other than "the new terms allowed them to." No where does the notice I received from Chase mention anything of changing the renewal date.

Am I overreacting?
aka Julie is offline