I had read here, or somewhere, that if you had a problem with your old Bose headphones you could turn them in and pay $99.00 for the newest ones. I had a piece of plastic broken years ago that I repaired with black tape and they worked fine. I took them in anyway and they accepted them and I bought new ones for 99.00. I have loved my old ones and hated to part with them but I'm sure the new ones are as good or better. Easy to sleep in too, believe it or not.
I went to their outlet in Smithfield, NC