Originally Posted by
SanDiego1K
That's a shame, AJLondon, as I know that your normal hotel pattern is more in line with Park Hyatts than Hyatt Places. While you should certainly pursue your complaint about this specific hotel, do choose some different Park Hyatts for stays. I have had many wonderful stay experiences at Park Hyatts and great conversations with GMs that keep me loyal to the Hyatt brand.
I'll agree with this - the GM comment was way out of line. There are some "bad apples" in every chain.
Having met you briefly in FRA years ago and now knowing the property involved, I'm wondering if this wasn't a case of "reverse discrimination" (eg discriminate "against" people who appear like they might be local). As to the skimpiness of the Diamond Amenity, unfortunately that seems to be fairly common at International properties (the 3 green apples at the HR Mainz is an ongoing forum joke).