FlyerTalk Forums - View Single Post - How to lose a Hyatt Diamond customer... The GM manual?
Thread: How to lose a Hyatt Diamond customer... The GM manual?
View Single Post
Old Oct 4, 2011 | 10:52 am
  #10  
srodr
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP Gold
Posts: 2,592
Originally Posted by Mary2e
You're not overreacting. The GM did almost the same with me at the Grand Cypress. Said his staff was correct and I was wrong - when I clearly knew the GP program better than any of them.

I escalated to Consumer Affairs, and managed to get a free night out of it.

I won't go back to that hotel as long as that GM is there.
Sorry to go off topic a little, but I just want to comment that I had a similar experience at the Grand Cypress last month with my first (and definitely last) stay there. I didn't escalate my issues to corporate, but maybe I should have since this property is soooooo off track.
srodr is offline  
Reply