FlyerTalk Forums - View Single Post - UA upgrade process is confusing!
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Old Oct 4, 2011 | 10:30 am
  #19  
nmenaker
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Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
Originally Posted by joel67
Not sure if the computer will catch it, but it does remind me that you'd better claim that FC seat at least 20 minutes prior to departure time. Once I showed up only 15 minutes prior, feeling secure because I had a checked-in coach boarding pass and had received notification of the upgrade (was hanging out in the Presidents Club with no way to get a new UA boarding pass). They said FC was full and I had not been upgraded. When I pointed to my FC boarding pass sitting on the counter, the agent just tore it up and said that I hadn't checked in in time.
no soup for you!

But honestly, that's just BEAT!
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