<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
is the JFK agent in BA uniform or CX's?
i guess it was BA staff....u should probably highlight the fact that there was a solution but it was not solved. that is bad service for CX standard.
(for the YVR-HKG leg u did it voluntarily, so as darren pointed out, u might not get any compensation)
about 'he said/she said'. i think AA does have recording, and u can really trace out whether it was in the system and who/when deleted your reservation.
BA agent are courteous but tend to be slopy. she might have meant to fic the problem for you but she later forgot about it completely -- talking from my experience with BA culture in general....
(BUT JFK BA agent are notorious, they are the worst BA agents in the world. but it seems that the lady had been nice to you, at least appeared to be)</font>
They had BA uniforms, but they wore ID tags with the CX logo in the strap around the neck. They were exceedingly nice and polite, and quite apologetic (maybe because I wasn't being a PITA), but obviously the "solution" eluded them (and me). So, we now throw BA into the mix...