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Thread: Shades of TrvlGuru (or my letter to CX)
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Old Sep 29, 2003 | 4:37 am
  #10  
Chiangi
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Join Date: Sep 1999
Location: New York
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by christep:
Unless you are Diamond, in which case they don't impose any deadline for the ticket number, and they will call you before they cancel any reservation.</font>
It's just that CX's reservation system is programmed to send a ticketing deadline message as soon as a new reservation is generated. In my experiences, it does not matter if I am Diamond or Gold or AA EXP or no status. (Elite status information can be sent to CX when you grab a seat and exit the PNR.) I have access to a reservation system and I know how CX (and SQ) reacts to a new reservation made by a travel agent.

Pending perhaps looking into the history of the PNR, as far as the reservation is concerned, it seems to me it is AA that is to blame. Pickles certainly didn't know such a thing as the PNR is not accessible. AA just didn't look after it well.
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