Anyone have any tips for getting missing rail points? I recently bought a last minute (train almost at the station) ticket in person, and failed to ask the agent to add my AGR number. The conductor told me the station agent could add it at my destination, and the station agent told me I needed to call Amtrak Guest Rewards.

I've also had problems getting rail points from the Acela trip I was on a while back where the train hit someone. No conductor ever collected my ticket (or any of the other FC passengers), and I've called guest rewards multiple times to no avail.

Does anyone have any tips for getting missing rail points, besides hanging up and calling again? This is the first year that I'm within spitting distance of select+, and if I don't get the points, I'm other going to have to spend $100 and a lot of time doing segment runs, or $250 (and a moderate amount of time) on an unnecessary Acela round trip.

Side note: does anyone else find the wait times for Amtrak guest rewards to be frustratingly long? I've generally spent about 10-15 minutes waiting for an agent, and that's calling the guest rewards number on the back of my Select card. (Reservations always gets an almost instant pick up.) I can't think of any other rewards program where I've consistently had to hold that long when calling a premium line.