Originally Posted by saville

Just came back from a 4-nights stay at Four Seasons Resort Koh Samui facing the worst and most devastating rainfalls this island has seen in a long time. This experience showed that true luxury goes far beyond as to what we usually associate with it like accomodation, service, food etc.
I must really compliment the management on how they dealt with the whole situation. While the island was out of electricity and fresh water supply due to broken waterpipes the hotel had its own water reserves, its own generators for power supply and managed to keep food supplies so that no shortages could be noticed.
Of course they couldn't do anything about the weather condition but they scheduled some extra indoor activities like spa teasers and cooking classes.
But the service supplied didn't stop there. When we were leaving the island Koh Samui Airport was a complete chaos with hundreds of tourists jamming the departure hall basically from wall to wall.
Hotel representatives did all the checking in process for us while we were waiting in the restaurant and then whisked us through security.
Last not least, in a letter given to us upon checkout the management apologized for any inconveniences and discomfort that might have fallen over us and invited us for a 2-nights complimentary stay in one of their villas.
Thank you!