Well, if my earlier account was difficult to "comprehend" I asked them to tell me how many of the undelivered portfolios were received back and just received the following reply:
Dear Mr. and Mrs. uk,
Thank you for your e-mail.
Unfortunately, we do not receive reports with regard to returned membership portfolios.
Based on the information provided by the vendor, with the exception of the portfolio that mailed on the 28th of September, we assume that none of the portfolios that we ordered from May 2011 onwards were completed.
If you have further questions or concerns, please feel free to contact us at +44 (0) 871 942 9099 or by e-mail at [email protected].
Sincerely,
M***** P******** (Mr)
Ambassador Services
Tel: +44 (0) 871 942 9099
+1 888 211 7996
Fax: +44 (0) 871 942 9010
E-mail: [email protected]
I find it completely perplexing that no one in ICHG knew that this was going on - or followed it up - even though I told them many times it was my clear belief that they were not being sent each time they said it had been. Even in the earlier note they sent to me (my first post in this thread) which was received today, having asked them how many they have received back of those they were previously claiming had been sent which they now admit they hadn't even sent. And it is my clear belief that none were sent between February 8th and the end of May.
What an admission.
Pi*s Up and Brewery.