Originally Posted by
mikeef
Did the woman at US actually tell you that it was the hotel hits that didn't count? If so, not only is your explanation a good one but it also indicates that there is a way to indicate which hits counted and which didn't.
Thanks,
Mike
She did. She said, "I'm going to read off to you the hits that US Airways has, and you tell me if you find the discrepancy." The first item she read was "2 hotel transfers". I told her that was it - I should have had four. She told me Marriott and Hyatt were the only two she had posted as hits. Once we figured out I was missing SPG and Hilton, I asked her to read off the other hits she had just to make sure. She did, and the rest were all correct. She was very helpful - I hope others have the same experience if they call.