Originally Posted by
njcommodore
And unless the UA flight has a GID at the gate, you'll have no idea where you stand on the upgrade waitlist. You'll also have to wait until you get to the gate to see where you are, unlike co's system which will show you the battlefield upgrade order as soon as you check in. @:-)
While CO shows you the battlefield order at checkin, it doesn't necessarily show you the ordering that will be used. It depends on which system handles your upgrade.
One of the advantages of UA's approach is that the list becomes authoritative inside of four (4) hours.
CO's list, OTOH, does not become authoritative until checkin close, which in some cases is after boarding has commenced. Since EUA and the visible upgrade list use different orderings, this could be a problem.
In fact if CO did have GIDs at more gates like other airlines have, it could be more problematic when the lists complete and customers watch #3 get upgraded while #1 and #2 remain the same.
Originally Posted by
nov11
Thank you! I am aware of the CO EUA problems (i.e. not showing Waitlisted/Pending) when they started to offer complimentary EUAs to UA Elites this year. However, it's kinda absurd that an agent can't physically book me into the R/RN class even though it is available (she told me it is available but there's can physically book me into that class)!
Remember there is no waitlisting for EUA upgrades with CO. The computer gets to you and processes it when it gets to you. You don't know if the R space was just released and others are ahead of you. Or if the R was there all along but EUA never ran. It's all part of the mystery and lack of transparency behind EUA.
Since we have no visibility into the upgrade system on CO, the agents aren't allowed to override it in an attempt to maintain some semblance of integrity.
You seem to have this expectation that if you're inside the window and there's upgrade space, you're entitled to it. While that would be the case on UA or DL, it's not the case with CO.