Originally Posted by
nov11
Thank you! I am aware of the CO EUA problems (i.e. not showing Waitlisted/Pending) when they started to offer complimentary EUAs to UA Elites this year. However, it's kinda absurd that an agent can't physically book me into the R/RN class even though it is available (she told me it is available but there's can physically book me into that class)!

why should they? There could be 10 people ahead of you on the upgrade list - the fact that you can see R availability doesn't mean you're next.