Old Sep 29, 11, 8:37 am
Join Date: Aug 2007
Location: Ballard, WA (SEA)
Programs: UA MM, AS MVPG, Marriott Platinum, Accor Platinum (missing Fairmont!), National Exec Elite
Posts: 7,676
Originally Posted by dgcpaphd View Post
I do not understand the logic of your statement. Whether or not someone is told upgrades will be useful is not the same as taking them away in total after your are told, in writing, that you will be given two such instruments each year. That should be the focus. Encouraging passengers to stay loyal based on undelivered promises is not good business ethics.

It boils down to basic business practices - you do something for us (buy tickets), and we will do something for you - reward your loyalty with upgrades. To simply take them away after having use of our money is no way "something we will like" says the new United's Smisek.
The only thing that was EVER "lifetime" about the MM program was Premier Executive for life.

Nowhere were the upgrades stated as "for life".

Many seem to be stumbling over this point, you're not the only one that's claiming they were something they weren't.
bmvaughn is offline