Originally Posted by dgcpaphd

I do not understand the logic of your statement. Whether or not someone is told upgrades will be useful is not the same as taking them away in total after your are told, in writing, that you will be given two such instruments each year. That should be the focus. Encouraging passengers to stay loyal based on undelivered promises is not good business ethics.

It boils down to basic business practices - you do something for us (buy tickets), and we will do something for you - reward your loyalty with upgrades. To simply take them away after having use of our money is no way "something we will like" says the new United's Smisek.
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