Originally Posted by
hytekjosh
... Marriott Greensboro Downtown. We have between 50-100 people staying in that area every week for a client. ...
With that much business you can/should be more demanding of correction/compensation of these mishaps.
You need to make sure that Marriott knows all these people are from the same organization. Sometimes when everyone does their own booking the hotel have no idea this is a big "group/organization"
This is from someone in my office right now who was very high up in the Marriott foodchain enjoying early retirement.