FlyerTalk Forums - View Single Post - Hotel overbooked so guest put in the parlor room?
Old Sep 27, 2011 | 7:38 pm
  #4  
justspg
 
Join Date: Dec 2010
Programs: spg gold, CO Platinum, MR Gold
Posts: 619
Originally Posted by hytekjosh
Marriott Greensboro Downtown. We have between 50-100 people staying in that area every week for a client. They may have opted to share the Parlor room on the cots because there was no other option and they were too tired to go to a different hotel. I don't think the hotel forced them to share.
Have both of them go to the front desk and invoke the reservation guarantee.. it's a good bet they would get the compensation afforded to them.
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